Hotels are a business like any other, and their business is to ensure both your satisfaction and their profit. The most successful hotels consistently achieve a balance of both through long held industry secrets that virtually all hotels share. These are the tips and tricks the hotels don’t want you to know about, but that can make you a more savvy traveler and help you get the most out of every stay.
Hotels ALWAYS turn a profit
Although the price of a night’s stay in a decent hotel can easily hover around $200 in some cities depending on factors such as time of year and local activities, the cost of maintaining a room of any caliber is usually less than $50 per night. This means that a guest at a hotel has much more power than customers in most industries, as the last thing a hotel manager wants to see is an empty room or a negative review in the modern age of online reviews and viral consciousness. Don’t be afraid to make special requests such as extra room supplies or furnishings, as the hotel knows you are likely paying for them anyway.
Hotels regularly overbook
The average no-show rate for room reservations hovers around 10 percent, and to compensate for this hotel managers are encouraged to overbook each night to ensure each room is filled. When the reservation numbers inevitably leave some weary traveler out in the cold, a good hotel will use a process known as “walking the guest.”
This involves the hotel arranging and paying for a night’s stay at a similar hotel nearby, which is an unwanted expense, but surely less expensive than a dissatisfied customer. Guests who are more likely to be “walked” include discount bookings and one-night stays as well as guests who are plain unlikable enough to send to another hotel. Check out the Accor website to book a hotel for your next holiday either domestically or abroad.
If something about your stay turns out less than perfect, hotels will be quick to try and make it right. Complaints should be delivered to the front desk, but realize that the attendant there is likely not the source of your issue. Outline your problem in a calm, succinct manner. Ask to speak to the relevant department and suggest a solution if possible.
Guests who bring up reasonable concerns in a respectful fashion are much more likely to get what they want, and likely even more. Be sure to get the name of the front desk attendant when making a request. Nothing fosters helpfulness like accountability.
The minibar is “free”
The minibar is commonly one of the most poorly tracked areas of hotel management. Inventory inaccuracies, restocking issues and good old human error make the minibar almost impossible to monitor efficiently. If “you never had those items” that are missing from your minibar, bring it up to the front desk clerk, who will have probably voided out your charges the second you dispute them.
Due to the realities of architecture, no matter what the attendant tells you, all the rooms are certainly not the same. A little grease could be just what you need to slide into the corner room with the bigger bathroom and better view. A crisp $20 or two could bring you a world of upgrades including late checkouts, free movies and other considerations. Bribes have existed for the majority of human history because they are a highly effective motivational tactic.
Everyone is nicer with your money in their hands, and hotel staff is no different. If you’re feeling a bit nervous about this practice, don’t. Hotel staff is almost universally authorized to upgrade guests for special occasions, and free cash is a special occasion for pretty much anyone.
Hotels are in the business of keeping you happy, and will often go above and beyond to guarantee it. Knowing the tricks of the trade is the best way to get great value on a nights’ stay. The hotel game never changes, and learning how to play gives you a competitive edge wherever you go.
The content was made possible by Accor Hotels.